Refund policy

Return and Refund Policy

Thank you for shopping with Knotty Times LLC. We want you to enjoy your experience with us and stand behind the quality of our products. Please review our policy below.

1. Return Window
If you receive a damaged or incorrect item, you may request a return or exchange within 7 days of delivery. To initiate a return, please contact us at [email protected] with your order number and a description of the issue.

2. Eligibility for Returns
To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition you received it.

  • Certain products may be exempt from returns for safety and compliance reasons (e.g., opened consumable goods).

3. Non-Returnable Items
Gift cards and promotional items are non-returnable. Opened or used consumable products cannot be returned unless they are defective or damaged upon arrival.

4. Return Process
Once your return is approved, we will provide you with instructions on how and where to send your item. Please note that customers are responsible for return shipping costs unless the return is due to an error on our part (damaged or incorrect item).

5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days, depending on your payment provider’s processing times.

6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us at [email protected].

7. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund unless the return is due to an error on our part.

8. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe:

  • Check your bank account again.

  • Contact your credit card company, as it may take time before your refund is officially posted.

  • Contact your bank, as there may be processing delays.
    If you have done all of this and still have not received your refund, please contact us at [email protected].

9. Contact Information
For any questions regarding this Return and Refund Policy, please contact us at:

[email protected]