Shipping policy
Shipping Policy
Thank you for shopping with Knotty Times LLC. We are committed to providing a smooth and transparent shipping experience. Please review the details below.
1. Order Processing
Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location and the shipping method selected. While we strive to meet estimated delivery times, delays may occur due to factors beyond our control, including carrier delays or weather conditions.
3. Shipping Confirmation and Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.
4. Shipping Restrictions
We currently ship within the United States to locations where our products are legally permitted. We do not ship to P.O. Boxes.
5. Damages and Issues
Please inspect your order upon delivery. If your order arrives damaged, or if you receive the wrong item, please contact us immediately at [email protected] within 7 days of delivery. We will evaluate the issue and work to resolve it as quickly as possible.
6. Missing or Lost Packages
If your tracking information shows your package as delivered but you have not received it, please check with neighbors and your local carrier before contacting us. If the package is still missing, email [email protected], and we will assist you in filing a claim with the carrier.
7. Contact Information
If you have any questions about your order or this Shipping Policy, please contact us at: